Logging in to ASX Online FAQs

Frequently asked questions
 

What happens if I forget my password?

ASX Online customers can reset their passwords by completing the Forgot Password process.

How do I change my password?

ASX Online customers can change their passwords by completing the Change my password process.
 

How do I access support?

• For existing participants, please contact your ASX Compliance Adviser or ASX Customer Technical Support.
• For ALC and technical services customers, please contact your ASX Business Development Manager directly or email sales@asx.com.au.

How many devices can I use to access ASX Online?

You can access ASX Online on up to four devices such as your tablet, phone and laptop/desktop computer.
 

What password rules do I need to follow?

• Must be 8-64 characters long;
• Must not be a phrase that is flagged as unsuitable (e.g. example.email@email.com.au) for use as security password;
• Must not contain more than three consecutive identical characters;
• Must not contain more than three consecutive sequential characters (e.g. “1234”, “ABCD” and “AbCd”); and
• Must not contain the username, given name, or family name.

How do I switch between entities?

Users with multiple entities can switch between entities by signing out and signing back in and selecting the entity they want to represent.

How do I unlock my account?

Accounts will be locked for six hours if an ASX Online customer enters a valid email address with an invalid password six consecutive times over a rolling six-hour window. If a customer attempts to login during the lockout period, they will be presented with an error message and will not progress past this login page. There are two ways for a user can have their user account unlocked:

1. Wait for the lockout period (six hours) to elapse; or
2. Reset their password pusing the Forgot Password process.