Resetting multi-factor authentication (MFA)

Overview

The Reset MFA feature on the ASX Online portal allows you to self-manage your multi-factor authentication (MFA) settings when your MFA device is faulty or lost, enabling you to register a new MFA device for your account.

A reset of your MFA can only be performed on a previously logged-in or recognised device.

Follow the below steps to reset your MFA device:

Step 1: On the ASX Online login page, enter your email address and password.

Step 2: When prompted to provide MFA verification, click on 'Cancel' if you are using Passkey or Physical Security Key (e.g. YubiKey)

Step 3: Select 'RESET MFA'

Figure 1 - If your MFA method is Passkey or Physical Security Key (e.g. YubiKey), this is the screen where you can reset your MFA.

Figure 2 - If your MFA method is Authenticator app, this is the screen where you can reset your MFA.

Step 4: You will receive an email from ASX containing a one-time password to reset MFA. This password will be valid for 10 minutes.

Step 5: Enter the 6 digit one-time password from the email into the onscreen field, then click 'SUBMIT'. To request a new one-time password, click 'RESEND'.

Step 6: Upon successful MFA device reset, select 'CONTINUE TO SETUP'.

Step 7: You will receive a confirmation email once you have successfully reset your MFA device.

Step 8: If you reset your MFA prior to 30 June 2025, then click 'Set up MFA now' to proceed with the setup of MFA immediately.

Step 9: Select one of the following MFA method, then click on 'NEXT'. 

• Passkey
  Allows you to use the security features on your phone, computer or tablet to log in. Passkeys can be set up with a fingerprint, face scan, screen unlock pin or swipe pattern.
  
  
• Physical Security Key
  Use a physical security key device (e.g. YubiKey) to verify your identity when you log in.
  
  
• Authenticator
  A mobile app that generates a time-based one-time password that you'll need to enter each time you log in. Authenticator Apps are available to download from the App Store or Google Play Store (e.g. Google Authenticator, Microsoft Authenticator).
  
  

Step 10: Once you select an option, follow the steps below to complete the setup of your chosen MFA type.

Option 1: Passkey setup

1. Scan the QR code that is displayed on the ASX Online screen with the camera on the device where you want to create and save your passkey.
   
   
   
2. Follow the steps on your device to complete the setup.
   
   
3. Upon successful device setup, select 'CONTINUE' to proceed.
   
   
   
   
4. You will receive a confirmation email once your selected MFA device has been successfully registered.
   
   

Option 2: Physical Security Key (e.g. YubiKey) setup

1. At the Security key setup screen, click 'OK'.
   
   
   
   
2. Insert your Physical Security Key into a USB port on your laptop / computer.

If you have an existing PIN:

      3a. When prompted enter your Physical Security Key PIN, then click 'OK'.

If you do not have a PIN set up:

     3b. Create a new PIN for your Physical Security Key and confirm it, then click 'OK' (please note that the PIN is stored on the Physical Security Key device and cannot be recovered or reset by ASX).

     4. When prompted, touch the Physical Security Key's sensor.

     
5. Upon successful device setup, select 'CONTINUE' to proceed.

   6. You will receive a confirmation email once your selected MFA device has been successfully registered.

Option 3: Authenticator app setup

1. Open your authentication application on your mobile device (e.g. Google Authenticator, Microsoft Authenticator).
   
   
2. Scan the QR code that is displayed on screen with the Authenticator application on your device. You will see your ASX account added on the authenticator application.
   
   
   
   
3. Click 'NEXT', once you have set up your account on the authenticator app on your device.
   
   
4. Upon successful MFA device setup, select 'CONTINUE' to proceed.
   
   
   
   
5. You will receive a confirmation email once your selected MFA device has been successfully registered.

Step 11: Once you have set up your preferred MFA method, you will be navigated to the portal.