ASX Online FAQs

FAQs - General

ASX Online is changing. In May 2016 ASX will be delivering to you a new website underpinned by new technology, design and an improved user experience. 

FAQs for Technical Services and ALC

ASX Online is the brand new channel for ALC customers to connect with ASX. The introduction of this new channel will deliver an improved range of features and services enabling you to perform daily tasks with confidence, ease and speed. 

FAQs for Participants


 

What is an Enterprise Administrator?

ASX has created a “master user” in ASX Online known as Enterprise Administrator. The Enterprise Administrator is responsible for creating, managing and disabling authority on behalf of other users within the participant they are responsible for. An Enterprise Administrator can assign any and all roles to themselves.

back to top

How are roles appointed?

Enterprise Administrators are responsible for creating, managing and disabling authority on behalf of other users within the new ASX Online.

back to top

How are roles and permissions amended and removed?

Enterprise Administrators can amend or remove any roles assigned to a user, including disabling the user, effectively suspending their access to ASX Online.

back to top

How do I sign in to ASX Online if I am assigned to multiple entities?

ASX Online users, including Enterprise Administrators, who represent more than one participation entity will be required to select the relevant participation entity the user would like to represent when they sign in. An ASX Online user can only be signed in into one participation entity at a time. ASX Online will display to the user which participation entity they are signed into. ASX Online users who subscribe to notices and other published content only need to do so from only one of the participation entities.

back to top

What can be accessed within ASX Online without having a sign in?

ASX Online users that do not have a sign in can search for and view public notifications including ASX Notices as well as public events.

back to top

What browsers is the new ASX Online compatible with?

The new ASX Online is compatible with all the major browsers and devices. You will be able to complete your tasks on ASX Online or access your notifications from your desktop, laptop, tablet or smartphone.

back to top

Will passwords expire in the new ASX Online?

ASX Online users will not be required to change their password in the new ASX Online, passwords do not expire.

back to top

How do users reset their password?

ASX Online users are able to reset their password from a link on the Sign In page. Users are required to enter a valid email address, to which a verification email will be sent to complete the process. Enterprise Administrators are also able to reset a user’s password.

back to top

What do I need to do to access ASX Online after the Go Live period?

We will provide you with access to ASX Online as part of our customer onboarding process. If your company already have access to ASX Online, you can directly contact your Enterprise Administrator user(s) to gain access to ASX Online.  

back to top

How can I subscribe to ASX Notices?

ASX Notices and other communications can easily be subscribed to from the 'Manage Notifications'. ASX Online users can choose to have notifications emailed to them, as is the case today or access their notifications from ASX Online directly.

back to top

How do users amend Notification preferences?

ASX Notices and other communications can easily be subscribed to from the 'Manage Notifications' page. ASX Online users can choose to have notifications emailed to them, as is the case today or access their notifications from ASX Online directly.

back to top

How do I find content available on ASX Online?

To find content on ASX Online use the search facility located at the top of every page.  Content on ASX Online includes:

  • Notices
  • Documents (such as rulebooks, waivers, manuals & guides, product and service information etc)
  • Events
  • Reports
  • and any other content (for example, software).

To browse all available content by publish date simply hit search without entering any text into the input box or if you know what you’re looking for, type the words into the input box and select search.

On the search results page you can refine your results by:

  1. filtering on the type of content you’re looking for at the top of the search results page including, Notices, Reports, Events and Documents or, if you want to search across all content then select All.
  2. looking at content published during a certain time period by using the time intervals on the left side of the page
  3. filtering further using the tags on the left hand side of the page.  The numbers to the right of each tag indicate how many times a particular tags has been used on the results returned. Select one or more tags you would like to filter by then select Apply Filters. The search engine will then return results that have all your selected tags applied.

Our search engine also allows more advanced features for those who would like to attempt to refine their query further, for example:

  • You may use AND, OR (note case) between words. For example, the query Rules AND ASX will return results that contain both the words Rules AND ASX.  While the query Rules OR ASX will return results that contain the words Rules OR ASX.
  • If you are looking for a specific phrase you can wrap it in double quotes to look for items which contain the exact phrase. For example, a query of "Section 3" would return all content which specifically contained the exact phrase Section 3.
  • If you want to let the search engine know that a specific word is more important than other words in the query you can boost a word by inserting ^[number] directly after the word.  For example, the query "ASX Operating Rules" procedures^100 will find results that contain the phrase ASX Operating Rules with those items also containing the word procedures being 100 times more important.  This allows you to refine your query for specific words and phrases and boost the importance of these terms at the time of your query.
  • You may also combine any of these advanced features together. For example, "ASX Operating Rules" AND procedures^100

If you're having trouble loacting specific content please let us know so we can assist in making this information more accessible.

back to top ▲

What are audience groups?

Information on audience groups is available in the audience groups overview guide.

back to top

What can I use ASX Online for?

ALC Customers will be able to complete the following tasks:

  • Submission of a Work Access Request,
  • Submission of a service order such as a Smart Hands,
  • Requesting a quote for technical services such as a cross connect or a new gateway,
  • Viewing scheduled maintenance events, and
  • Reviewing existing Service Contracts.
back to top

What do I need to do to access ASX Online for Go Live?

To facilitate the go live of ASX Online, we will contact ALC Customers in January 2016 to confirm which of their staff should be given access to ASX Online and the ability to complete the above tasks. Identified staff will receive an email in mid-May 2016 from ASX Online asking them to establish their password. Once a user has established their password they are ready to use the ASX Online services.

back to top

Raising Service Requests

ASX Online provides ALC Customers with the ability to raise a service request under the following sub-sets:

  • Technical – requests/questions will be directed to Customer Technical Support
  • General – requests/questions will be directed to ASX Customer Service
back to top

How do I view scheduled maintenance events?

ASX Notifications and other communications such as ALC schedule maintenance events can easily be viewed by following the Calendar link from the Dashboard. Calendar events and other published notifications can also be viewed through Search.

back to top

How do I request access to the ALC?

Submitting a Work Access Request is a simple and intuitive process in the new ASX Online. Access to the request function is available in the main navigation panel on the left of all ASX Online pages. Simply choose the Site Location, Work Request Type, Date and Time, Short description of the activity and the details of the team member/s requiring access.

back to top

How do I request Smart Hands?

A range of Smart Hands and associated specialist services can be ordered directly from ASX Online. Access to the request function is available in the main navigation panel on the left of all ASX Online pages.

back to top

How do I request a price?

Requesting a quote for technical services such as a cross connect or a new gateway is now possible via the new ASX Online and you can choose from over 300 information and technical service products, allowing you to create the right combination for your business needs. Access to the request function is available in the main navigation panel on the left of all ASX Online pages. Simply select the products and services you require and then request a price.

back to top

How can I review my existing Service Contracts?

Details of existing service contacts are also available to be viewed in ASX Online. (See Image 9: Service Contracts). Using this Service Contract feature will allow you to view a list of all of your ASX Information and Technical Services product subscriptions.

back to top

Where can I access further information?

If you have any questions in the meantime please contact your ASX Business Development Manager directly or email sales@asx.com.au.

back to top

 


What do participants use ASX Online for?

ASX Participants predominately use ASX Online to complete the following tasks:

  • Receiving Notices that update participants on changes to ASX Operating Rules;
  • Report lodgement such as Short Selling and Securities Lending;
  • Raising a service request; and
  • Establishing authorisation credentials for completing trade instructions (Authorised Signatories).
back to top

Why is ASX Online changing and what do I need to do and by when?

The new ASX Online has been completely rebuilt using the latest technology and will deliver a wide range of new features and services. All ASX Online users are required to accept the Terms & Conditions of use, as such all current ASX Online users will need to be re-established and roles assigned in the new ASX Online.

ASX will assist in moving users from the current version to the new version of ASX Online. This activity has already commenced and will be completed prior to the new ASX Online going live. The migration will include current users of ASX Online that submit short sale and securities lending reports, ASX and ASX24 Authorised Signatories (including security questions and answers) as well all users currently receiving ASX Notices.

back to top

A summary of what's changing

Customer group

What’s changing

What’s staying the same

Trading, Clearing and Settlement Participants

·    This customer group will experience a redesigned website to undertake daily tasks such as:

○   Reporting Short Sales

○   Report Securities Lending

·    PINs will no longer be required to submit Short Sales Report or Securities Lending Report

·    Passwords will no longer expire

·    User access to ASX Online will be maintained by an 'Enterprise Administrator' acting on behalf of each participant, features of this delegated authority model include:

○   Stream lined process to create and manage users including Authorised Signatories

○   Intuitive interface to grant and manage user permissions

○   Ability to temporarily disable user access

·    This customer group will benefit from an optimised subscription feed of all ASX Notices and communications (including ASX24 Notices which are currently via a separate feed and email)

·    This customer group will benefit from a new digital channel to submit and manage service requests.

·    This customer group will benefit from an optimized search experience that provides streamlined access to Notices and other ASX published content.

Authorised Signatories, who have been appointed to act on behalf of the participant will be required to create 3 Challenge Questions and Answers, to be used by ASX for the purpose of identifying the participant.

Austraclear Participants

·    Austraclear applicants will have access to a new digital channel to submit & manage their applications.

·    Austraclear customers who choose to sign up to ASX Online will be able to receive a more targeted subscription feed of Notices and communications.

·    Austraclear customers who choose to sign up to ASX Online will be able to access a new digital channel to submit and manage service requests.

·    Austraclear customers searching for Notices and other published content will benefit from an optimized search experience.

 

 

ACM Users

Customers who choose to access ASX Compliance Monitor (ACM) via the ASX Online homepage will experience a newly designed dashboard. Links from the dashboard through to ACM will be obvious and intuitive.  

 

Users will continue to have a separate login and password for ACM. Functionality used on a daily basis by Participants such as ACM Events, ACM Notifications and ACM Assessments and updating users will remain unchanged. 

RLM Users

Participants who choose to access Return Lodgement and Monitoring System (RLM) via the ASX Online homepage, will experience a newly designed dashboard. Links from the dashboard through to RLM will be obvious and intuitive.  

 

RLM users who wish to access the new ASX Online will be required to maintain two sets of sign in credentials; one for ASX Online (to receive Notices etc) and the other for RLM.

 

To establish new sign in credentials for RLM access, Participants will need to contact their RLM Administrator or ASX Customer Service.  New RLM user accounts will then need to be created by an existing RLM user within a Participant firm (other than a user with a role type of Participant User).

Functionality used on a daily basis by Participants such as creating and submitting a financial return will remain unchanged. 

 

Functionality for password reset and forgotten password will remain in the existing ASX Online. This task can also be completed by contacting ASX Customer Service.

 

ASX 24 and OTC Participants:

  • Trade Accept
  • Margin Control
  • Static Data Portal
  • Margin Simulator
  • FlexClear

 

Participants who choose to access the ASX Clearing Portal via the ASX Online homepage will experience a newly designed dashboard. Links from the dashboard through to ASX Clearing Portal  will be obvious and intuitive.  

ASX Clearing Portal users who wish to access the new ASX Online will be required to maintain two sets of sign in credentials one for ASX Online (to receive notices etc) and the other for ASX Clearing Portal.

To establish new users in ASX Clearing Portal, Participants will need to contact ASX Customer Service.

ASX Clearing Portal functionality used on a daily basis by Participants will remain unchanged. Trade Accept, Collateral Lodgement System, Margin Simulator, Static Data Portal and FlexClear will not be impacted.

Functionality for password reset and forgotten password will remain in the existing ASX Online. This task can also be completed by contacting ASX Customer Service.

 

ASX BookBuild Participants

Existing ASX BookBuild Users

Participants who choose to access ASX Bookbuild via the ASX Online homepage will experience a newly designed dashboard. Links from the dashboard through to ASX Bookbuild  will be obvious and intuitive.  

ASX Bookbuild users who wish to access the new ASX Online will be required to maintain two sets of sign in credentials one for ASX Online (to receive notices etc) and the other for ASX Bookbuild.

To establish new users in ASX Bookbuild, Participants will need to contact ASX Customer Service.

Functionality used on a daily basis by the Technical Lead Managers to manage the book build process will remain unchanged. ASX Bookbuild will not be impacted.

Functionality for password reset and forgotten password will remain in the existing ASX Online. This task can also be completed by contacting ASX Customer Service.

 

back to top

Is my participant still required to maintain a Company PIN to submit the Short Sales or Securities Lending reports?

Company PINs will not be required in the new ASX Online in order to submit a Short Sales or Securities Lending reports.

back to top

Can anyone access Operating Rules of ASX without an ASX Online login?

Users without ASX Online credentials can access ASX Online to search for and view public notifications and public events. Accessing ASX Rules via ASX Online requires a valid username and password.  A non printable version of the Rulebooks are also available via http://www.asx.com.au/regulation/rules-guidance-notes-and-waivers.htm.

back to top

Raising Service Requests

ASX Online provides users with the ability to raise service requests under the following sub-sets:

  • Trading – requests/questions will be directed to Trading Operations
  • Clearing and Settlement - requests/questions will be directed to Post Trade Core Operations
  • Technical – requests/questions will be directed to Customer Technical Support
  • General – requests/questions will be directed to ASX Customer Service

All ASX Online users can raise a service request to any of the sub-sets (ASX departments) identified above.

back to top

How can I lodge a Short Sales Report?

Lodging a Short Sales Report is a simple and intuitive process in the new ASX Online. Access to the reporting function is available in the main navigation panel on the left of all ASX Online pages. Reporting Short Sales can either be completed by uploading a .CSV file or manually uploading the data, as is the case today when lodging Short Sales reports. A separate guide for Short Sales Reporting has been created and will be made available to users of ASX Online that submit these reports.

You can view the Short Sales Reporting User guide here >

The reporting process itself has not changed however the pages which are used for report submission and retrieval have been updated. ASX is also aware of the need for participants to automate the submission of these reports and will investigate this feature as part of a future release.

back to top

How can I lodge a Securities Lending Report?

Lodging a Securities Lending Report is a simple and intuitive process in the new ASX Online. Access to the reporting function is available in the main navigation panel on the left of all ASX Online pages. Reporting Securities Lending can either be completed by uploading a .CSV file or manually uploading the data, as is the case today when lodging Security Lending reports. A separate guide for Securities Lending Reporting has been created and will be made available to users of ASX Online that submit these reports.

You can view the Securities Lending Reporting User guide here >

The reporting process itself has not changed however the pages which are used for report submission and retrieval have been updated. ASX is also aware of the need for participants to automate the submission of these reports and will investigate this feature as part of a future release.

back to top

Where can I access further information?

If you have any questions in the meantime please contact asx.online@asx.com.au.

back to top