ASX Online FAQs

FAQs - General

FAQs for Technical Services and ALC

ASX Online is the channel for ALC customers to connect with ASX.  

FAQs for Participants

 

What is an Enterprise Administrator?

ASX has created a “master user” in ASX Online known as Enterprise Administrator. The Enterprise Administrator is responsible for creating, managing and disabling authority on behalf of other users within the participant they are responsible for. An Enterprise Administrator can assign any and all roles to themselves.

ASX Online guide for Enterprise Administrators

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How are roles appointed?

Enterprise Administrators are responsible for creating, managing and disabling authority on behalf of other users within ASX Online.

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How are roles and permissions amended and removed?

Enterprise Administrators can amend or remove any roles assigned to a user, including disabling the user, effectively suspending their access to ASX Online.

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How do I sign in to ASX Online if I am assigned to multiple entities?

ASX Online users, including Enterprise Administrators, who represent more than one participation entity will be required to select the relevant participation entity the user would like to represent when they sign in. An ASX Online user can only be signed in into one participation entity at a time. ASX Online will display to the user which participation entity they are signed into. ASX Online users who subscribe to notices and other published content only need to do so from only one of the participation entities.

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What can be accessed within ASX Online without having a sign in?

ASX Online users that do not have a sign in can search for and view public notifications including ASX Notices as well as public events.

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What browsers is ASX Online compatible with?

ASX Online is compatible with all the major browsers and devices. You will be able to complete your tasks on ASX Online or access your notifications from your desktop, laptop, tablet or smartphone.

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Will passwords expire in ASX Online?

ASX Online users will not be required to change their password for ASX Online, passwords do not expire.

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How do users reset their password?

ASX Online users are able to reset their password from a link on the Sign In page. Users are required to enter a valid email address, to which a verification email will be sent to complete the process. Enterprise Administrators are also able to reset a user’s password.

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How can I subscribe to ASX Notices?

ASX Notices and other communications can easily be subscribed to from the 'Manage Notifications'. ASX Online users can choose to have notifications emailed to them, as is the case today or access their notifications from ASX Online directly.

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How do users amend Notification preferences?

ASX Notices and other communications can easily be subscribed to from the 'Manage Notifications' page. ASX Online users can choose to have notifications emailed to them, as is the case today or access their notifications from ASX Online directly.

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How do I find content available on ASX Online?

To find content on ASX Online use the search facility located at the top of every page.  Content on ASX Online includes:

  • Notices
  • Documents (such as rulebooks, waivers, manuals & guides, product and service information etc)
  • Events
  • Reports
  • and any other content (for example, software).

To browse all available content by publish date simply hit search without entering any text into the input box or if you know what you’re looking for, type the words into the input box and select search.

On the search results page you can refine your results by:

  1. filtering on the type of content you’re looking for at the top of the search results page including, Notices, Reports, Events and Documents or, if you want to search across all content then select All.
  2. looking at content published during a certain time period by using the time intervals on the left side of the page
  3. filtering further using the tags on the left hand side of the page.  The numbers to the right of each tag indicate how many times a particular tags has been used on the results returned. Select one or more tags you would like to filter by then select Apply Filters. The search engine will then return results that have all your selected tags applied.

Our search engine also allows more advanced features for those who would like to attempt to refine their query further, for example:

  • You may use AND, OR (note case) between words. For example, the query Rules AND ASX will return results that contain both the words Rules AND ASX.  While the query Rules OR ASX will return results that contain the words Rules OR ASX.
  • If you are looking for a specific phrase you can wrap it in double quotes “ to look for items which contain the exact phrase. For example, a query of "Section 3" would return all content which specifically contained the exact phrase Section 3.
  • If you want to let the search engine know that a specific word is more important than other words in the query you can boost a word by inserting ^[number] directly after the word.  For example, the query "ASX Operating Rules" procedures^100 will find results that contain the phrase ASX Operating Rules with those items also containing the word procedures being 100 times more important.  This allows you to refine your query for specific words and phrases and boost the importance of these terms at the time of your query.
  • You may also combine any of these advanced features together. For example, "ASX Operating Rules" AND procedures^100

If you're having trouble loacting specific content please let us know so we can assist in making this information more accessible.

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What are audience groups?

Information on audience groups is available in the audience groups overview guide.

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What can I use ASX Online for?

ALC Customers will be able to complete the following tasks:

  • Submission of a Work Access Request,
  • Submission of a service order such as a Smart Hands,
  • Requesting a quote for technical services such as a cross connect or a new gateway,
  • Viewing scheduled maintenance events, and
  • Reviewing existing Service Contracts.
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Raising Service Requests

ASX Online provides ALC Customers with the ability to raise a service request under the following sub-sets:

  • Technical – requests/questions will be directed to Customer Technical Support
  • General – requests/questions will be directed to ASX Customer Service
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How do I view scheduled maintenance events?

ASX Notifications and other communications such as ALC schedule maintenance events can easily be viewed by following the Calendar link from the Dashboard. Calendar events and other published notifications can also be viewed through Search.

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How do I request access to the ALC?

Submitting a Work Access Request is a simple and intuitive process in ASX Online. Access to the request function is available in the main navigation panel on the left of all ASX Online pages. Simply choose the Site Location, Work Request Type, Date and Time, Short description of the activity and the details of the team member/s requiring access.

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How do I request Smart Hands?

A range of Smart Hands and associated specialist services can be ordered directly from ASX Online. Access to the request function is available in the main navigation panel on the left of all ASX Online pages.

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How do I request a price?

Requesting a quote for technical services such as a cross connect or a new gateway is now possible via ASX Online and you can choose from over 300 information and technical service products, allowing you to create the right combination for your business needs. Access to the request function is available in the main navigation panel on the left of all ASX Online pages. Simply select the products and services you require and then request a price.

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How can I review my existing Service Contracts?

Details of existing service contacts are also available to be viewed in ASX Online. (See Image 9: Service Contracts). Using this Service Contract feature will allow you to view a list of all of your ASX Information and Technical Services product subscriptions.

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What do participants use ASX Online for?

ASX Participants predominately use ASX Online to complete the following tasks:

  • Receiving Notices that update participants on changes to ASX Operating Rules;
  • Report lodgement such as Short Selling and Securities Lending;
  • Raising a service request; and
  • Establishing authorisation credentials for completing trade instructions (Authorised Signatories).
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Is my participant still required to maintain a Company PIN to submit the Short Sales or Securities Lending reports?

Company PINs are not be required in ASX Online in order to submit a Short Sales or Securities Lending reports.

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Can anyone access Operating Rules of ASX without an ASX Online login?

Users without ASX Online credentials can access ASX Online to search for and view public notifications and public events. Accessing ASX Rules via ASX Online requires a valid username and password.  A non printable version of the Rulebooks are also available via http://www.asx.com.au/regulation/rules-guidance-notes-and-waivers.htm.

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Raising Service Requests

ASX Online provides users with the ability to raise service requests under the following sub-sets:

  • Trading – requests/questions will be directed to Trading Operations
  • Clearing and Settlement - requests/questions will be directed to Post Trade Core Operations
  • Technical – requests/questions will be directed to Customer Technical Support
  • General – requests/questions will be directed to ASX Customer Service

All ASX Online users can raise a service request to any of the sub-sets (ASX departments) identified above.

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How can I lodge a Short Sales Report?

Lodging a Short Sales Report is a simple and intuitive process in ASX Online. Access to the reporting function is available in the main navigation panel on the left of all ASX Online pages. Reporting Short Sales can either be completed by uploading a .CSV file or manually uploading the data, as is the case today when lodging Short Sales reports. A separate guide for Short Sales Reporting has been created and will be made available to users of ASX Online that submit these reports.

You can view the Short Sales Reporting User guide here >

The reporting process itself has not changed however the pages which are used for report submission and retrieval have been updated. ASX is also aware of the need for participants to automate the submission of these reports and will investigate this feature as part of a future release.

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How can I lodge a Securities Lending Report?

Lodging a Securities Lending Report is a simple and intuitive process in ASX Online. Access to the reporting function is available in the main navigation panel on the left of all ASX Online pages. Reporting Securities Lending can either be completed by uploading a .CSV file or manually uploading the data, as is the case today when lodging Security Lending reports. A separate guide for Securities Lending Reporting has been created and will be made available to users of ASX Online that submit these reports.

You can view the Securities Lending Reporting User guide here >

The reporting process itself has not changed however the pages which are used for report submission and retrieval have been updated. ASX is also aware of the need for participants to automate the submission of these reports and will investigate this feature as part of a future release.

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