27 March 2020
ASX will temporarily cease access to the Australian Liquidity Centre (ALC) for all customers from midnight on Friday 27 March.
The measure is precautionary to help manage the unfolding COVID-19 (coronavirus) pandemic and to protect the safety of our employees and customers. ASX apologises for the disruption but believes it prudent for the foreseeable future given current conditions.
ASX operates at the heart of Australia’s financial markets. It is vital that our services are available, reliable and resilient at all times, and most especially during periods of heightened volatility.
We would like to assure all our stakeholders that ASX is proactively managing the impact of COVID-19 and is in close and regular contact with the regulatory agencies to maintain market confidence in the integrity of our operations.
The ALC will continue to operate 24/7 with uninterrupted customer support to help your business operate during this challenging time.
This includes limiting access to all ALC customer cabinets, cages and secure rooms to ASX only until further notice.
Customers will need to leave the ALC by no later than midnight on Friday. Telco room access will also be restricted to emergency break-fix activity only during this time. No other Telco activity will be allowed until further notice.
ONGOING SERVICE AND CERTAIN FEE WAIVERS
While we operate on this restricted access to ASX only, ASX will continue to provide its Smart Hands service. Emergency requests and break-fix work will take precedence over scheduled project installations. ASX will waive Smart Hands fees for customers requiring emergency break-fix tasks to be completed. All other requests for Smart Hands will be billed as per the ASX Technical Services Schedule of Fees. ASX will waive any charges for goods storage that remain in the secure storerooms past 10 days during this restriction period.
We apologise for the inconvenience this may cause and appreciate your understanding.
WHAT DO YOU NEED TO DO
Smart Hands support can be requested through the ALC Customer Portal. Your Business Development Manager will then reach out to you to get your request logged via an ALC Order form and executed by authorised signatories from your organisation. For critical work, early engagement is highly recommended during this period of anticipated high demand. The ALC technical specialists will work with your team and offer assistance, but please note that customer emergency requests and break-fix work will take precedence over scheduled project installations. It is therefore requested that customers highlight in the Smart Hands request that it is either an emergency or break-fix request.
ASX requests that all customers refrain from making visits to the ALC during this time as access will be denied.
If there is non-standard support needed, please reach out to your assigned Business Development Manager directly and we will make every effort to assist you where possible.
We continue to monitor the situation closely and we will communicate further updates as appropriate. Up-to-date information on COVID-19 can be found on the websites of NSW Health and the Australian Department of Health website.
ASX is mindful of the responsibility we have to our customers, issuers, investors, regulators and the broader economy to actively manage risk and ensure the operational resiliency of our services.
We will continue to monitor the situation and are well prepared to introduce additional precautionary measures as appropriate.
Thank you for your cooperation.